Telecommunications

What trends does Astadia see in the Telecom industry?

Telecommunications leaders are looking for leverage in two broad areas: profitability and sustainability.

In the hypercompetitive, commoditized telecom marketplace, long-reliable revenue streams are shriveling. Customer loyalty is more important and harder than ever to keep. Cost cutting and automation rule the day.

What is Astadia doing about challenges the Telecom industry faces?

Astadia continues active Cloud projects with telecom companies facing these challenges -- with clients including the world's largest wireless and landline telcos.

Here's how we do it.

Telecom Key Challenges:	Astadia Enables You to:	With these solutions:
Maximize ARPU	Track key industry and performance metrics like APRU, feature revenue and accessory revenue Up-sell and cross-sell opportunities Accurate Sales Forecasting Understand customer buying trends Manage sales to order process from full view of account down to Subscriber detail, pricing approval workflows and order management Measure add-on revenue generated: sales to friends and family, corporate accounts	Sales Force Automation (SFA) Sales Forecasting Real-time Reporting and Analytics Order Management
Increase Service Efficiency and reduce costs	Manage cases quickly and efficiently Automate workflows and approvals Enable collaboration across departments Calculate key industry metrics at the Opportunity level including ARPU, feature revenue and total lines Integrate to provisioning, billing and other back office systems Automate pricing and approvals for discounts beyond standard discounts allowed Track device inventory as it relates to devices on loan to sales reps for demonstrations Real-time visibility into the business	Case Management Self Service Portal Integration Tools Sales Force Automation (SFA) Real-time Reporting and Analytics
Keep the customers who matter Get more out of those relationships	Enhanced visibility into customer activity and subscriber level detail across sales, provisioning, and customer support Improve customer service by providing self-service portals to customers Participate in customer conversations and respond Build an online community Respond to your customers quickly with what they need Understand what your customers want; get the feedback directly from them	Ideas Case Management Customer Portal Salesforce Automation (SFA) Call Center