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Public Sector and Government

What's troubling leaders in today's fast-changing public sector environment? Here's what we've observed:

  • Rising scrutiny on expenses.
  • Increased demand for services.
  • Funding sources drying up; need new ways to pay for programs.
  • Cyberterrorism, privacy concerns increasing pressure to secure IT systems.
  • Doing more with less!

 

What trends does Astadia see in Public Sector/Government entities?

Public Sector organizations face a unique set of challenges, including the need to procure low cost, low risk, and flexible solutions to effectively manage citizen services, cases, projects, partnerships, grants, resources and overall contact management.

In public sector technology selection, Astadia is also seeing these trends:

  • Government entities are looking at Data Security more than ever in technology selection. 
  • Cloud computing is central to President Obama’s plan to increase government efficiency and reduce waste. NIST is changing its standards to allow more access to Cloud based technologies for federal programs. The cost and productivity benefits are too great to ignore.
  • Public sector entities are seeking compliance to enable people with a wide variety of physical limitations with equal access to web-based systems.
  • As part of the trend toward greater transparency, social networking is increasingly seen as a channel for citizen services and information.

 

What is Astadia doing for Public Sector/Government entities?

Astadia's products and services are available via GSA schedule GS-35F-0483V.

Our GSA schedule makes Astadia easy to do business with for government entities and expediting the purchasing process.

We often function as a single-source provider for leaders who seek a unified solution to bring together a variety of technology platforms and tools. Take advantage of Astadia technology partnerships, methodologies, and vendor selection processes to control the final outcome without individually sourcing each solution component. 

Here's how we do it. 

Public Sector Key Challenges:

Astadia Enables You to:

With these solutions:

Improve Service Delivery
  • Coordinated service delivery across different communication methods such as phone, web, email, direct mail, or in person
  • History of all interactions is visible no matter how the constituent interacts with the agency  
  • Automatic assignment to best resources available to handle the request  
  • Online survey tool to measure service delivery  
  • Unparalleled scalability -- can grow and shrink as an agency demands
  • Customer Service and Support
  • Online Surveys with Pollzter for Public Sector

Increase Efficiency and Productivity
  • Automate workflows and approvals  
  • Manage cases quickly and efficiently with targeted dashboards and reports  
  • Streamline business processes to ensure compliance with government regulations  
  • Enable collaboration across departments Integrated applications that reduce silos of information and high cost of ownership  
  • Do more with less  
  • Leverage cloud computing to reduce IT costs
  • Customer Service and Support  
  • Sales Force Automation (SFA)
  • Integration Tools  
  • Dashboards and Reports  

Improve Citizen Communication and Outreach
  • Reach out to your constituents to share relevant information in real time  
  • Provide feedback mechanism with social networking tools
  • Marketing Automation  
  • Online Surveys using Pollzter for Public Sector  
  • Social Networking Tools

Grant Management
  • Grant Tracking:  Provide a portal for constituents  to request grants online from a state, initiate a panel of reviewers to view and score the applications, consolidate the scoring to determine eligibility for award of the grant, and manage the distribution of the grant funds
  • Grant Management:  Provide a system that manages grant funds that have been received or are projected as future grants
  • Customer Service and Support
  • Force.com Platform

Project and Program Management
  • Manage simple to complex programs and projects
  • Track resources such as people, assets, time, and costs
  • Provide clear and relevant reports and dashboards to monitor the planning, execution, and outcomes of project plans
  • Project Management Tools
  • Force.com Platform

 

Ready to hear more? 

To discuss your unique needs with an Astadia sales executive, contact us.

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